Service
Managed IT support for your computers and help desk, watched over and kept working, so your team isn't the ones fixing them.
Part of the APEX Protocol™
Infrastructure
Security
Support
Part of the team that's there when you actually need us.
Continuity
Common frustrations
Is one of your employees the unofficial IT person, fixing computers instead of doing their real job?
Do small issues sit unresolved for days because there's no one to call?
Are you finding out about problems only after they've already cost you time?
What's included
Best fit
Especially critical if you're in Civil & Environmental Engineering Firms / Nonprofits & Churches.
Wherever you're based, we serve businesses across Spokane and Coeur d'Alene.
What our clients say
Working with this team over the last 5 years has been nothing short of amazing. Our staff at Life Services Spokane comes from various generations and technological backgrounds, I've seen Troy and his team treat every single one of us with respect and a whole lot of patience, no matter what issue we bring to them. Kenton and Troy have both been quick to respond when an issue arises. On top of that, we've always been given clear communication and realistic expectations for when our tech problems will be solved. Kenton especially, has been great at following up to ensure the solutions they've given us worked. They have even gone above and beyond more than once to call Google, Microsoft, or other vendors on our behalf. Aside from ALL of this, what I've appreciated the most is their ability to teach and explain to our team what caused the specific tech issue we were facing. I, nor anyone on my team have ever felt stupid or less than for asking for help when tech needs come up. Professional, Respectful, and Proficient! They will always be my go-to tech guys!
Elizabeth
Life Services of Spokane
Our process
Applied specifically to managed it support, here's what happens at each stage.
01
Evaluate
You get a clear picture of your current devices, help desk habits, and where support requests actually come from.
02
Implement
Remote monitoring, a real help desk, and clean onboarding and offboarding processes go live for your team.
03
Maintain
Every device stays maintained and your team stays supported day to day.
04
Optimize
Response times get faster, and recurring issues get fixed at the root instead of just closing the ticket.
FAQ
That's exactly who we're built for. Most of our clients don't have an internal IT department. FinWell is the IT department, not a supplement to one.
Most issues are caught before you even notice them, through proactive monitoring. When something does need a person, you're not stuck in a ticket queue. You get a technology advisor who already knows your environment.
Tech support usually means reactive, transactional fixes, something breaks, you call, it's resolved. IT support (managed IT services) is broader and ongoing: ongoing monitoring, security, and planning, with tech support as one piece of it.
Read the full answer →In short, a business that takes on responsibility for another company's technology, so the owner and staff aren't the ones diagnosing it. What that includes varies a lot by provider, from reactive break-fix to a full embedded technology partner.
Read the full answer →Related reading
What Is an IT Support Company, Really? →
"IT support" covers everything from a single freelancer to a national call center. Here's what the term actually means and what a real one does day to day.
What Actually Makes Tech Support Good (Not Just Which Company Is "Best") →
There's no honest, objective ranking of "the best" tech support company, but there are real, checkable signs of good support. Here's what to look for instead of a superlative.
Let's talk. No pressure, no jargon. Just a clear picture of where you stand.
